Our teen mediation program is dedicated to mediating conflicts between two or more teens. We search for problems that may arise in the Inner Harbor and come up with creative solutions to resolve those problems before they become physical. We have two methods of mediation: preventative and interventionary. To prevent premeditated conflicts in the Inner Harbor, we monitor social media to help us find problems that may escalate into an altercation in the Inner Harbor or downtown. Once we notice an issue online, we try to mediate the issue so that there will be no other conflicts. On average, we successfully mediate 75% of social media disputes at a rate of 20-30 per week.
We also mediate conflicts in person when teens are referred to us by Baltimore City Police. As an incentive for participation, teens are eligible for the Harbor Card once the mediation is deemed successful.